Note

Status codes are not the same as Dispatch Status codes, which are set through the Dispatch Center.

Status Code

Description

Dispatched

Services with allocated resources (crew and equipment assigned) through Local Dispatch will be in a dispatched state. 

Note: Dispatched services cannot be edited unless all resource assignments are removed from the service.  If all assignments are removed from the service, it will be in a Reserved state and users can edit it and resubmit it using the Send To Dispatch function.

Idle

New service requests will be in the idle state until sent to Local Dispatch through the Send To Dispatch function.

Note: The Idle Services Report can be used to locate and validate idle services.

Not Cleared

Services declined through Requested Services or cancelled within the Dispatch Center will have a status of Not Cleared.  Declining a service provides a dispatcher an opportunity to provide an explanation of the service cancellation; users can edit and resubmit the service.

Note: The reason entered by the dispatcher for the service cancellation is emailed to key order personnel (see Email Options Setup).

Pending

Services sent to Local Dispatch through the Send To Dispatch function and not yet cleared will be in a pending state. 

Reserved

Services that have been cleared or edited in Local Dispatch will be in a reserved state.  These services will appear within the Dispatch Center grid and will remain in a reserved stated until dispatch assigns crew and equipment.

Note

When services are cancelled, cleared, declined, or edited an email notification is sent to all appropriate personnel associated with the order. See Automatic Email Service for more information.