MSWeb Navigation Menu > Communications > Messages > Contacts tab
This topic details how to start a conversation and how to use the “Initiate Conversation” screen. Instructions within this topic include:
•The Contact is not listed under Contacts
•The Contact is listed under Contacts
Figure 226: Initiate Conversation
The Contact is not listed under Contacts:
From Messages > Contacts tab, if a Contact is not listed, click Add Custom Number. This will open the Initiate Conversation screen. Enter the Contact Number, Contact Name, and Message, such as in Figure 227. Add a signature if one is not already there and if needed. (See MSWeb Message Signature.)
Figure 227: Blank Initiate Conversation screen.
When this message is sent, the Contact Name and Contact
Number will now list under Messages > Contacts (see MSWeb Contacts (Messages) for this topic.)
The Message icon 
indicates that there is a
conversation with that contact, which is considered to be “subscribed to the
conversation.” As such, this conversation will list within MSWeb Global Messages under the order
number and the contact name.
The Contact is listed under Contacts:
Contacts that list within the Contacts tab are the ones that
have been entered for the Customer Contact within MSWeb Order Information and MSWeb Move Information.
These contacts list under the “Order Phone Number” section under the Contacts
tab. Any Contact Name and Contact Number entered using “Add Custom Number” will
list under “Order Custom Numbers” section. Contacts that have the Message icon
already have
conversations to which you are subscribed. Messages that have Subscribe icon
have conversations
involving that Contact on that order; however, you are not subscribed and do not
receive any messages in that conversation. To subscribe, click the Subscribe
icon and see MSWeb Subscribe to Conversation
for more details.
To start a conversation, where there isn’t any conversation with that Contact on the order, go to MSWeb Messages > Contacts tab and click the + icon next to a Contact.
Figure 228: Click + to start a conversation with that contact.
If a Contact or phone number is not listed within Contacts, add the Contact using the + Add Custom Number button.
Figure 229: Use Add Custom Number to add a phone number not already associated with that contact.
With either option, the Initiate Conversation screen opens. Enter the phone number, the Contact Name, and a Message. The option to use a template or edit a signature is available. In the image below, the Signature is already set which is “Mollie Mallory”; however, the message has yet to be entered. Start the message above the Signature. When ready, click Send to send the message or Cancel. When the message is sent, the contact and that phone number will list within Contacts and the conversation will show under the Conversation tab. This conversation can be viewed within MSWeb Global Messages under the order number and the contact name. Messages can be sent from there, as well.
Figure 230: Initiate Conversation screen.
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