MSWeb Navigation Menu > Communications > Messages > Contacts tab
NOTE: Currently, one conversation is allowed per phone number.
“Contacts” is a tab within MSWeb Messages (shown in Figure 219.) “Contacts” automatically lists phone information entered within MSWeb Order Information when creating the order or lead. It will also list any additional phone numbers added within MSWeb Move Information > Customer Contact. These contacts will list under the “Order Phone Numbers” section. Of note, “Contacts” are not available when accessing Messages within MSWeb Global Messages, where only conversations are available (see MSWeb Conversations (Messages).)
Click an icon to do the following:
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Description |
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No conversation has been started with this contact. Click the icon to start a conversation. |
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A conversation has been started with this contact and you are subscribed to the conversation. Click the icon to view and send messages for this contact from the Conversations tab. |
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A conversation has been started with this contact and you are not subscribed to the conversation. Click the icon to “Subscribe to the conversation and view.” |
To start a conversation for a contact or phone number not already listing within Contacts, use the “Add Customer Number” to add that contact, add a phone number, and initiate a conversation. Once initiated, that contact will list under the “Order Custom Numbers” section of the Contacts tab.
NOTE: A single conversation is allowed per phone number, at this time.
Figure 219: Contacts tab within Communications > Messages.
RELATED INFORMATION
MSWeb Initiate Conversation
MSWeb Unsubscribe from Conversation
