The Work Ticket option performs two functions: (1) generates a ticket number for the selected service if one has not yet been assigned; and (2) opens the Work Ticket Report.
The work ticket number is assigned to a service or group of services that are scheduled for the same day and is generated by pressing the Work Ticket button through the Dispatch Center. This function also assigns a ticket number to the service, which displays next to the button.
Figure 15: Work Ticket button and Ticket Number display
The Work Ticket Report is also generated when Work Ticket is pressed. The data displayed within the report reflects what is currently set for the order and service. Multiple services with the same date of service and the same origin or destination can be selected and processed under the same work ticket (see Add Local Service for origin/destination setting reference).
The ticket number is generated only once per service. Pressing the Work Ticket for a service that already has a ticket number assigned to it does not reassign a different number to the ticket. It does, however, regenerates the report with the latest data from the order and services associated.
Dispatchers can void a work ticket through the Void Work Ticket option available to them through a right-click menu within the Dispatch Center grid. See the Void Work Ticket field information within the Dispatch Center topic for details.
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Notes |
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The actual ticket number set for the work ticket is comprised of company-wide, sequential number incremented by one. The numbering sequence began with 1000 (as of MoversSuite 5.13.0).
Technical note: The ticket number is stored within SysFile.WorkTicketSequence.
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Prior to MoversSuite 5.13.0, the ticket number generated in the following format:
[ Order Number ] + “-“ + [ Sequential number starting with 1 for each order ]
Example: U12356-15-3, where the Order Number is “U123456-15” and it is the third work ticket assigned to that particular order.
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