PSA 1.4 Submitting Incidents to Product Support

The following steps need to be taken to ensure that the necessary information is available to resolve your incident:

•    Gather information on incident. (See PSA 1.4.1 Gather information on incident.)

•    Log a new incident in the Help Desk. (See PSA 1.4.2 Log a new incident.)

•    Use the Help Desk to manage the incident