SIRVA sHub Changes Affecting Users
SIRVA sHub Replacement changes made at MoversSuite Version 2020 R17 can affect those working with SIRVA and MoversSuite. New connections now exist between MoversSuite and the SIRVA STS (API) system, which replaces SIRVA sHub, therefore your existing login may not have suitable permissions to register shipments, pull orders down, etc. from SIRVA. So, please contact EWS Group support so that we can verify that your login credentials are linked to MoversConnect and that they have the correct permissions.
Multiple Email Addresses: Response Emails Returned on Credit Card Payments
Multiple Email Addresses changes made at MoversSuite Version 2020 R17 are causing issues with response emails returned for credit card payments. We also discovered that many users were sticking two or more email addresses in the same email field for an order record. These “extra” email addresses resulted in verification errors if the order was edited after upgrading to R17. These issues will be fixed in MoversSuite Version 2020 R19.
Admin History Logging Updates
Admin History and Logging at MoversSuite Version 2020 R14 are causing a draft record to be saved even after a new payment attempt is cancelled. Having these drafts exist are causing, “A new payment on this batch is incomplete” errors (#830) and are preventing people from finishing the apply process of a payment. This issue will be fixed in MoversSuite Version 2020 R19.
QuickBooks Support for IE11 Deprecating for Authorization Screens (September 8, 2020)
Due to security requirements, starting Sept. 8, 2020, only Chromium-based embedded browsers will be supported for QuickBooks Online Connection Authorization screens and Internet Explorer 11-based embedded browsers will no longer work.
For authorization process in MoversSuite, the previous two versions of Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari (11+) are supported. This is for the users who first turn the QuickBooks feature on. Or, in case, the feature is being used after a long while. Refer to this blog for further details on changes made.
Supported Windows Themes
Related to the scaling issue (listed below), MoversSuite recommends that if your client server is on Windows 10, that you avoid using themes developed for earlier versions of Windows, such as the Aero theme which was developed for Windows 7. In other words, please load and use themes developed for the current version of Windows that you are on.
NOTE: The Aero theme works well with Windows Server 2008 R2. Reference the following video as a guide to installing the theme service and theme itself:
https://www.youtube.com/watch?v=Q_8VopNXVhE
Here is a link to additional information on Desktop Themes:
https://support.microsoft.com/en-us/help/13768/desktop-themes-featured
Screen scaling not available with MoversSuite
With the advances in screen size and resolution, many underlying applications are not able to deal with all the variations in configurations available to the variety of high definition (HD) screens. Due to this limitation, MoversSuite cannot scale as desired in all situations. Many of you may have purchased HD monitors and have seen issues such as not being able to read field labels, etc.
Until there is a better solution to scaling, EWS Group recommends that if you experience scaling problems with the MoversSuite application keep the size of your application to 100% and change the resolution as desired.
On Windows machines, you can verify and/or update the display settings as follows:
1. Right-click somewhere on your desktop and select Display Settings
2. Set the Change the size of text, apps, and other items to 100%.
3. Click on Apply to save the changes.
4. Click on Advanced display settings.
5. Make changes to the Resolution as needed.
6. Click on Apply to save the changes.
7. Close the screen by pressing the X in the upper right-hand corner of the screen.
UPDATE:
With the release of MoversSuite 2018 R15, a solution has been implemented to address many of the issues involving scaling. (3705, 4114)
Citrix issue with phone number control
An issue that cannot be replicated is causing the phone numbers within the Shipper Contact Information section (Name, Address, Phone tab) to disappear and then reappear when you click on that section, however, the user cannot edit them until they press Cancel (on the order) and then attempt to Edit again. (6409)