This section lists important notices related to MoversSuite.
SIRVA sHub Changes May Affect QLAB Users
SIRVA sHub Replacement changes made at MoversSuite Version 2020 R17 can affect those working in QLAB. New connections now exist between MoversSuite and the SIRVA STS (API) system, which replaces SIRVA sHub, therefore your existing login may not have suitable permissions to register shipments, pull orders down, etc. from QLAB. So, please contact EWS Group support so that we can verify that your login credentials are linked to MoversConnect and that they have the correct permissions.
Multiple Email Addresses: Response Emails Returned on Credit Card Payments
Multiple Email Addresses changes made at MoversSuite Version 2020 R17 are causing issues with response emails returned for credit card payments. We also discovered that many users were sticking two or more email addresses in the same email field for an order record. These “extra” email addresses resulted in verification errors if the order was edited after upgrading to R17. These issues will be fixed in MoversSuite Version 2020 R19.
Admin History Logging Updates
Admin History and Logging at MoversSuite Version 2020 R14 are causing a draft record to be saved even after a new payment attempt is cancelled. Having these drafts exist are causing, “A new payment on this batch is incomplete” errors (#830) and are preventing people from finishing the apply process of a payment. This issue will be fixed in MoversSuite Version 2020 R19.
QuickBooks Support for IE11 Deprecating for Authorization Screens (September 8, 2020)
Due to security requirements, starting Sept. 8, 2020, only Chromium-based embedded browsers will be supported for QuickBooks Online Connection Authorization screens and Internet Explorer 11-based embedded browsers will no longer work.
For authorization process in MoversSuite, the previous two versions of Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari (11+) are supported. This is for the users who first turn the QuickBooks feature on. Or, in case, the feature is being used after a long while. Refer to this blog for further details on changes made.
COVID-19 Updates
Get the latest updates on COVID-19 and EWS Group’s response on it at COVID-19 Information or read our blog https://ewsgroup.com/blog/covid-19-information-and-links/. Also, read ISV Solution for GP and their blog on several things you can learn in terms of fraud, payroll, working from home, etc. at https://www.greenshades.com/blog/.
End of Custom Work Tickets in Crystal Reports (EOY 2020)
Support for Custom Work Tickets designed in Crystal Reports ends on December 31, 2020. After this day, you can continue to reference MoversSuite data for existing Crystal Reports documents and even evoke Crystal Report documents through MoversSuite, however there will be no EWS Group support for this product.
Users can, however, use any of the following two options to continue using Work Ticket Reports:
1. Switch to the default Reporting Services Work Ticket Report.
2. Use the Custom Work Tickets feature to create a customized Work Ticket report, which has now been integrated with the Forms Designer feature.
The default Work Ticket Report will continue to be available as it is.
HTTP-Secure Certificate Updated for MoversConnect (January 2020)
HTTPS certificate has been updated for MoversConnect. MoversConnect serves as a cloud-based RESTful API service residing within the Microsoft Azure “cloud” environment. Updating the SSL certification will keep data and client-server communication secure.
MSCrew Android Application Launched (November 2019)
MoversSuite has launched the Android version of MSCrew, a companion product to MoversSuite (an enterprise application for moving companies). It allows a moving company’s local moving crews access to MoversSuite data needed while performing onsite services of a move. (Requires MoversSuite licensing). Download MSCrew for Android through this link: https://play.google.com/store/apps/details?id=com.ewsgroup.mscrew
End of Windows Server 2008 R2 Support (January 14, 2020)
Microsoft will end support for Windows Server 2008 and Windows Server 2008 R2 on January 14, 2020. If you are still actively running Windows Server 2008, we recommend that you take necessary steps to ensure that your infrastructure and applications are as safe and secure as possible. Read more about the implications of the end of support for Windows Server 2008 along with viewing a migration guide through this link: https://www.microsoft.com/en-us/cloud-platform/windows-server-2008.
Web API Service Name Change (affects 2019 R07 and later)
The name of the Microsoft Services service for WebApiService has been renamed to MssWebApiService. This is to closely associate the service with the MssApiService. This change was made to assist you in managing the services within Window Services. Read more about this change within the Version 2019 R07 Fixes topic or within MoversSuite API Service.