NOTE: This information is unique to our Partner Warehouse program.
How to Receive a Damaged Item
Damaged items are listed as a separate line item and not to be included in the Quantity Received or Quantity for that Item Number.
As an example, a quantity of five of Item Number 978 are shipped into the warehouse and four are fine and one is damaged. The Quantity Received will be four will be received as detailed in How to Receive a New Inbound. The one damaged item is listed separately and entered with a Quantity Received of one using these directions:
To receive a damaged item:
1. From Items, choose the Item Number. (This Item No will have two line items on the Item Listing. One line is for the items received that are not damaged and one line is for the damaged item.)
2. From Status, choose Damaged. (It is not necessary to enter undamaged items with the Not Damaged Status.)
3. Enter the quantity of damaged items for Quantity Received and Quantity.
4. Choose Partner Warehouse for Location Type.
5. Choose your Warehouse Name for Location.
6. Click Add Item.
7. It is very important to take pictures of the damage for documentation. To document this item, either:
a. From the Details section, click Upload Transaction Documents. Then take photos of the item with your mobile phone or tablet using MSWhse
b. From the Details section, click Upload Transaction Documents. Link images taken and uploaded to your file system.
8. Continue receiving the transaction as detailed under How to Receive a New Inbound in this manual.