SOFTWARE FOR SERVICE:

Customer service has an extremely important job in any business; assiting customer calls, solving complex issues, customer satisfaction, increasing product or service worth, friendly consistent support and customer retention. CRM can help manage all of these important functions so that each one of your customers is 100% satisfied. Can your software do all of this?

Your Challenges:

• Difficulty tracking requests.

• Managing support issues.

• Maintaining customer satisfaction until the issue can be resolved.

The Microsoft Dynamics® CRM Solution:

• Quickly log, analyze, and resolve service issues.

• Streamlined access to service contracts, frequently asked questions, and customer history.

• Assign, manage, and resolve support incidents with automated tools.

• Routing, queuing, service requests escalations, case management and auto-response e-mail.

• Improve first-call resolution rates using searchable, shared organized knowledge base.

• Proactively measure customer satisfaction during each service interaction.

• A natural extension of Microsoft Outlook so that you can manage from a single application.

• Quickly search and dispatch service professionals, tools, and resources across service locations to deliver value-added services for your customers.

 

CUSTOMER RELATIONSHIP Management

• Software Overview
• Marketing
• Sales
• Customer Service
• Schedule Live Demo

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