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Product Support

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Support | FAQs | Calendar
We are committed to finding you answers quickly. Let us know how we can improve our documentation by dropping us an email.

ANNOUNCEMENTS:

 v4.1 (beta) released (12/14/2011), see the release notes.
 Check out the latest in product development and provide us your comments through our MyBalsamiq site.
 Vote on your favorite enhancements through our feedback site.
 

COMMON LINKS:

  • Our Knowledge Base
  • Incidents (requires login)
  • Release Information
  • MyBalsamiq
  • EWS Group blog
  • Customer Support Website
  • Feedback Website

FAQs:

  • What is the Product Support Agreement?
  • What are the active Support hours?
  • How do I contact MoversSuite?
  • How to schedule an upgrade?
  • What is the incident submission process?
  • What are the hardware and software
    requirements for MoversSuite?
  • more...

TRAINING CLASSES:

  • Document Management
  • Claims Processing (pt. 1)
  • New to MoversSuite Overview
  • Tasks (pt. 1)
  • Long Distance Dispatch (pt. 1)
  • Invoicing
  • see all training...

Product Videos:

  • v4.0 Overview
  • Order Information (v4.0)
  • Special Services (v4.0)
  • Local and Long Distance Dispatch (v4.0)
  • Revenue Entry (v4.0)
  • Cash Receipts & Payment Management (v4.0)
  • see all product videos...

Documentation:

  • Online Help v4.0
  • Product Updates
  • Software & Hardware Requirements
  • Product Support Agreement (PSA)
  • Bookmark Template

Community:

  • Calendar
  • Feedback Site
  • See the latest projects
  • Blog
  • Facebook
  • Twitter
  • LinkedIn

Product Support

  • Submit Incident
  • View Incidents
  • Known Problems
  • Live Meeting Login

  • Training

  • Schedule Upgrade

  • New to MoversSuite?
  • TTI or RMS Customer?

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