Product Support

What is the Product Support Agreement?

The Product Support Agreement (PSA) defines the role of the Support organization and includes product support limitation, incident workflow, and contact expecations. It a great resource for understanding the whole EWS support process.
» View the Product Support Agreement (PSA).

What are the active Support hours?

Active support hours are Monday-Friday during regular business hours (8:00 am - 7:30 pm EST).

How do I contact MoversSuite?

You may contact MoversSuite Software Support by phone at (866) 750-7255 or (970) 256-1616 or by emailing Support at support@moverssuite.com. Active support hours are Monday-Friday during regular business hours (8:00 am - 7:30 pm EST).

You can also take advantage of our Customer Support Website to view and search for existing incidents and submit new ones at any time of day.

Check the calendar for holidays that technical support will be unavailable: Calendar.

How to schedule an upgrade?

An online scheduler is available through the link below. Users will enroll and choose from two scheduled times that work best for your organization. An typical upgrade is estimated to be 1 hour in duration.
» Access the Online Upgrade Scheduler.

What is the incident submission process?

Refer to the Product Support Agreement (PSA) for a complete description.

What are the hardware and software requirements for MoversSuite?

The software requirements are detailed in document available through the following link. They spell out what is needed to install and MoversSuite. Go to our Product Updates page to see the requirements for a particular version of MoversSuite.
»View the Software & Hardware Requirements (v4.0).

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