A Tale of Third Party Application Errors
A dark and smoky conference room (not really, but a fluorescent-lit and lung-friendly conference room is less dramatic). Randy Miller, Alex Ruppe and Allan Lamar gather to prioritize new documentation.
Allan: “A definite priority is a document that walks you through resolving third party application errors. The error log shows what is wrong, but not how to fix the problem.”
Randy: “There are a number of error codes we can generate for third party integrations, many of which would rarely be seen. This may be overwhelming and could be hard to use.”
Alex: “It’s all good. Why don’t we just handle the errors user will most likely get?”
Randy: “That makes sense. Allan, do you know what those are?”
Allan: “Hmm… Let me research that and get back to you.”
End scene 1
Allan’s office. Allan sits at his computer wondering how he can find out what are the most common third party application errors customers receive.
Allan (talking to himself): There must be a way to do this. Maybe I can log onto every customer’s server and see what errors they have and write them down. No, that won’t work. Our customers diligently maintain those errors. They are cleared out too quickly for this to work.
A unicorn enters Allan’s office and invites him for coffee. (If we are going to push the boundaries of reality with every customer’s error log being empty, let’s take it all the way.)
Returning to his office stimulated from the caffeine enriched coffee and his conversation with the unicorn, Allan realizes that he has no idea how to quickly and accurately gather this information. In a flash of laziness – err, umm – management delegation excellence, Allan tells Matt Luckhaupt he needs a list of the top third party errors our customers receive. A short time later Matt returns carrying an Alex inspired suggestion: “Why not write a blog and ask our customers?”
End scene 2
Allan is in his office writing a blog…
Help write the ending for this inspiring story of one man’s epic struggle by sending Allan your top ten third party errors. The unicorn anxiously awaits your responses.